Stop relying on filtered feedback from the front line.
In the automotive trade, the 'truth' lives at the counter and in the garage. But as a manager or owner, you only hear the filtered version: snippets from reps or summaries from counter staff. You're missing the raw intent of your customers.
Intel captures the reality. By transcribing every customer interaction and processing the data, we give you direct access to your local market. No more guessing why a line is underperforming or which competitor is eating your margin.
Use Intel to identify exactly which brands are being requested but not stocked, or to catch service issues before they turn into lost accounts. All managed via your transparent Sēon back-office dashboard.
Frustrations we solve.
Losing sales at the counter without knowing why.
Rep reports that are vague or 'all fine'.
Competitors undercutting you on key lines without your knowledge.
Feeling disconnected from the actual day-to-day customer needs.
Intelligence Infrastructure
Every phone order and counter inquiry transcribed. Identify 'no-sale' patterns and missed opportunities.
Rep visit notes and audio summaries processed into actionable tasks. Never lose a field insight again.
Automatically flag when customers mention competitor pricing or promotions. React in real-time.
Findings become tasks in your Sēon dashboard. Assign them to your team and track resolution.
Common questions.
Q.Will my staff hate being 'recorded'?
Intel isn't about 'big brother' surveillance. It's about capturing the customer's voice. We've found that when staff see the data helping them stock the right parts, they embrace the transparency.
Q.Is it hard to set up?
No. We integrate with your existing recording systems or provide simple mobile tools for your reps. You don't need a new IT infrastructure.
Q.Can I cancel if it's not for me?
Yes. All our Pulse services are one-off or rolling monthly. If we aren't delivering value, you can pause or cancel at any time.
Fixed-scope engagements.
A direct intelligence map from your counter recordings.
- ◆Up to 10,000 interactions processed
- ◆High-accuracy transcription
- ◆Competitor & trend extraction
- ◆Delivered within 7 business days
- ◆Pause or cancel anytime
Send us your recordings.
Our beginning rate supports up to 10,000 files and takes around one week of processing to complete.